Policies and Procedures

HardBack
Shades:

  Custom Round Shade
  Custom Drum Shade
  Custom Oval Shade
  Custom Oval Cut Corner
  Custom Pendant Shade
  Custom Chandelier Shade
  Custom Square Shade
  Custom Rectangle Shade
  Custom Sconce Shade
  Custom Oversized Shade
  Custom Chandelier Surround
  --Ordering Swatches--
  --Find Expected Ship Date--


HardBack
Resources:

  Shade Shapes and Types
  Shade Measuring
  Attachment/Fitter Types


SoftBack
Shades:

  All NEW SoftBack Shades
  Square/Rect Softback
  Round/Oval Softback
  Chandelier Softback
  Pleated Softback
  Prestige Fabric Softback
  Designer Linen Softback
  100% Silk Softback
  SoftBack Shade Repair


Glass
Shades:

  All Glass Shades
  Glass - 2 1/4" Fitter
  Glass - 3 1/4" Fitter
  Glass - 4" Fitter
  Glass - 10" Fitter
  Glass - Colored
  Glass - White
  Glass - Bells
  Glass - Cones
  Glass - Half Domes
  Glass - Globes
  Glass - Wall Sconces
  Glass - Unique Shapes
  Glass - Etched
 

DELIVERY & FREIGHT
Prices are F.O.B. from Jack Of All Shades, LLC.  Where title transfers to the customer when the order is picked up at our factory. Freight costs are paid by the purchaser and all freight claims must be filed by the purchaser. We ship all over the world. Orders are shipped via the least expensive method, and our logistics staff is constantly monitoring costs. Let us know if you have a shipping preference.


RETURNS
Jack of All Shades is a manufacturer and does not carry any inventory.  We make all of our lampshades to your specifications, one at a time.  These are custom made products, so you must be sure of your measurements, your fabric and color selection, your fitter types, and any other specifications.  We recommend ordering swatches and/or sample fitters if you are unsure of the material and color you would like your new lampshade to be built from.

Because these are custom made products, we cannot accept any return based on incorrect specifications selected on our custom order screen.  We will, however, work with you on the cause and resolution to any request made for a returned item.  Any request for return must be initiated by a call or email to Jack of All Shades. Manufacturing defects claims must be made within 30 days of receipt of orders and include invoice number.  In all cases, Jack of All Shades (at their discretion) will elect to either (1) replace the lampshade, (2) repair the lampshade, or (3) refund the customer the cost of the lampshade.  Shipping costs and expedited fees are non-refundable.


EARLY TERMINATION
Because Jack of All Shades is a major lampshade production facility, the process for building a lampshade begins when your order is created and includes various stages of paperwork, accounting, wire welding, pattern making, gluing and taping, trimming, etc…. Because your lampshade will be in some stage of production or back office tracking during the time before it is shipped, your order may be subject to a $25.00 early termination fee if you cancel your order prior to being shipped.


BACKORDERS
We will ship backorders when the merchandise becomes available unless you advise us differently.